Benefits of Critical Event Management

Designed for Enterprises of All Verticals

Start your resilience journey with the range of Everbridge products designed for various vertical use cases including education, governments, healthcare, transportation, and others.

Product Interoperability

Take advantage of automated notifications in case of critical events via various multi-media channels - voice, video, text, and images.

A Comprehensive Product Suite

From advanced risk intelligence and communications to collaboration and coordination capabilities, Mitel Critical Event Management combines everything your organization needs into a single, modernized platform to streamline operations and enhance user experiences.

Regulatory Compliance

Mitel Critical Event Management is compliant with international safety regulations and standards to make sure your information and organization is safe with us.

Flexibility of Service Delivery

With more than 350 ecosystem integrations, our Critical Event Management solutions bring you the flexibility you need to fit your specific organizational needs.

Future-Proof Solution

Future proven architecture, which is flexible, integrated, standard-based and can be extended to fit additional customer needs and use cases.

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Optimization of IT operations

Critical Event Management solutions facilitate risk mitigation and proof of compliance for employer duty of care and enable monitoring and proactive maintenance to avoid critical equipment failures and reduce employee risk.

Mitigation of supply chain disruption

Minimize negative impacts with alarming in case of maloperation of equipment via automated remedy actions including service and repair workflows.

Customer and employee experience and safety

Experience improved employee experience and safety for knowledge and frontline workers through automated notifications in case of critical events. Make sure everyone is informed at all times with alerting and information flow for customers and employees.

Crisis Dispatching and Management

No matter the emergency, Critical Event Management is here to help – we offer response improvements to various emergencies, including natural disasters, supply outages at production environments or cyber-attacks.

Versatility for Critical Communications

Critical Event Management can be easily linked with other solutions to better serve customers and boost efficiency in emergency response.

OpenScape Alarm Response

Take advantage of existing infrastructure with the combined power of Critical Event Management with OpenScape Alarm Response (OScAR). Optimize bandwidth by connecting directly to a carrier and avoid line blockage. Select a specific audience to be notified in case of an emergency and combine emergency response with communication sharing on different media channels (SMS, video, on-screen notifications).

OpenScape Xpert

Combined with Critical Event Management, OpenScape Xpert takes secure multi-channel conferencing and calling to a new level. Available as a hardware device or soft client for touch screen computers, it allows operators to manage several conferences simultaneously at the touch of a finger and seamlessly manage emergency response on different devices and channels.

  • White Paper

Aragon Research Names Mitel Contact Center Leader for 2025

As a first-time recipient of the Leader designation for 2025 in the Contact Center Globe, Mitel’s offerings align with the direction of the Contact Center industry and the demands of the market

Features

  • A comprehensive product suite for addressing critical events throughout different scenarios.
  • Flexibility of service delivery with more than 360 ecosystem integrations.
  • Future-proof, flexible architecture.
  • Regulatory-compliant and standard-based structure.
  • Multi-media delivery (voice, video, text, images) of emergency notifications.
  • Asset and people tracking for better utilization, scheduling and optimized workflow.
  • Data analysis for critical events prevention.
  • Monitoring and proactive maintenance to avoid critical equipment failures and reduce employee risk.

Critical Event Management Frequently Asked Questions

  • What is Mitel's Critical Event Management solution?
    Critical events — whether a security incident, severe weather threat, infrastructure failure, or medical emergency — expose a common organizational vulnerability: the inability to reach the right people, quickly, through whatever channel they're using at that moment. For organizations managing multiple sites or a dispersed workforce, this gap has real consequences for safety, operational continuity, and liability. Mitel's Critical Event Management solution, powered by Everbridge, provides a unified platform for preparing for, responding to, and recovering from critical events. It combines risk intelligence — identifying emerging threats based on location data — with incident response coordination and post-event analysis. The platform can reach personnel simultaneously across mobile devices, email, desk phones, and SMS.
  • How does Critical Event Management integrate with Mitel's communications infrastructure?
    An emergency notification platform that operates in isolation from your existing communications infrastructure is slower to adopt and less effective in a real incident. Mitel's Critical Event Management solution is designed to work alongside Mitel's UC platforms, reaching personnel through the same communications infrastructure they use daily. Location tracking integrates with the platform's notification logic, supporting targeted alerts based on where people actually are, not just where they're assigned.
  • What types of critical events does the platform support?
    Mitel's Critical Event Management platform supports emergency response for scenarios including severe weather events, physical security threats, IT infrastructure outages, and health and safety incidents. For healthcare organizations specifically, this includes coordinating clinical emergency response and managing staff safety during facility incidents.
  • How does risk intelligence help organizations respond to threats earlier?
    Mitel's Critical Event Management platform incorporates early threat identification capabilities that monitor for developing situations and surfaces them to operations and safety teams ahead of escalation. The outcome is more preparation time, clearer situational awareness, and faster coordinated response.