find your solution ## What Does Your Business Need? - Services ### Services Get more from your communications strategy with expert design, implementation, and tailored support. Whether optimizing complex environments or driving a full transformation, our services helps you turn communications into a strategic advantage. [Explore Services Solutions](/content/services/index.html) - Business Communication ### Business Communication Platforms Resilient enterprises run on dependable communication. Mitel delivers a secure, reliable foundation for conversations, whether in the cloud, on-premises, or hybrid. Built for continuity and trusted for performance, our voice solutions keep teams aligned and your organization responsive. [explore BUSINESS COMMUNICATION PLATFORMS](/content/products/business-phone-systems/index.html) - VOICE & COLLABORATION ### Unified Communications 
& Collaboration Keep teams connected without disruption. Our hybrid solutions give you full control over voice, video, and chat across any environment, so scaling from 10 to 10,000 users is seamless and compliant. [explore uc solutions](/content/products/collaboration-tools/index.html) - CONTACT CENTER ### Customer Experience Turn conversations into loyalty drivers. With AI-enabled workflows, intelligent routing, and real-time analytics, interactions are faster, smarter, and more personal, so customers stay engaged and advocates grow. [explore cx solutions](/content/products/contact-center/index.html) - MISSION-CRITICAL ### Critical Communications When uptime is non-negotiable, Mitel provides integrated hardware and software designed for government, public safety, and emergency response, all meeting strict compliance and continuity standards without compromise. [explore critical commUNICATION SOLUTIONS](/content/products/mission-critical-and-vertical-solutions/index.html) - HARDWARE & SUPPORT ### Devices & Accessories From reception desks to command centers, Mitel devices are built for clarity and durability, offering a wide range of options designed for how work happens. Reliability, clarity, and usability that teams depend on. [explore devices & services](/content/products/business-phones/index.html) ## Explore Platforms To Fit Your Scale & Strategy Icon - SMALL TO MID-SIZE TEAMS ### MiVoice Business Reliable enterprise voice for 10–1,000 users. Choose on-prem or hosted deployment, with built-in collaboration tools and simple management that scales as your business grows. [See more](/content/products/mivoice-business/index.html) Icon - ENTERPRISE MULTI-SITE ### OpenScape Voice Hybrid-ready voice for 1,000–50,000+ users. Connect multiple sites with secure networking and maintain on-prem control while leveraging cloud flexibility. [See more](/content/products/openscape-voice/index.html) Icon - Customer Experience ### Mitel CX Deliver fast, seamless, and more personal customer interactions across every channel. Mitel CX combines intelligent routing, real‑time analytics, and AI‑assisted workflows to help contact centers improve efficiency and strengthen customer loyalty. [See more](/content/products/mitel-cx/index.html) Icon - TEAM COLLABORATION ### MiCollab Bring chat, video, and presence together in one platform. MiCollab enables cross-device collaboration with mobile and desktop apps, video conferencing, and instant messaging, so teams stay connected wherever work happens. [see more](/content/products/micollab-collaboration-software/index.html) Icon - ENTERPRISE DESK PHONES ### 6900 Series IP Phones Our best-selling IP phones deliver enterprise-grade audio with advanced UC features. Choose from models with touch screens and flexible options designed for every role in your organization. [see more](/content/products/6900-voip-business-phones/index.html) Icon - FRONTLINE COMMUNICATION ### 700d DECT Wireless Phones Purpose-built for healthcare, hospitality, and mobile teams. Rugged designs, hospital-grade disinfection, and long battery life keep critical conversations going through every shift. [see more](/content/products/700d-dect-series-handsets/index.html) ## A Framework Designed For Flexibility Without Compromise Communications Built for Control and Choice. One foundation for voice, video, and collaboration —designed to fit your deployment strategy and compliance needs. Icon ### Deployment Flexibility On-premises, private cloud, hybrid, or public cloud: choose the mix that aligns with your timeline and governance requirements. Icon ### Deep Integrations Connect seamlessly with Microsoft Teams, Zoom Workplace, Genesys, and industry-specific apps without adding complexity. Icon ### Flexible Commercial Models Buy once or subscribe. Our packaging adapts to your financial model—perpetual or subscription—without locking you in. ### Hybrid in Action: Practical Advantages for Modern Enterprises - **Multi-site flexibility:** Keep global teams connected under one framework. - **Workforce diversity:** Enable office, remote, and frontline roles. - **Migration path:** Transition at your pace with no forced timelines. - **Partner ecosystems:** Extend capabilities with trusted integrations and services. ## Awards and Recognition ### Internet Telephony Magazine TMC, a global, integrated media company helping clients build communities via in-person and digital marketing campaigns, has named **MiVoice Business** as a **2024 Unified Communications Product** of the Year Award winner. [Read More](https://news.mitel.com/English/press-releases/press-release-details/2024/MiVoice-Business-Receives-2024-Unified-Communications-Product-of-the-Year-Award-/default.aspx?_gl=1*1jppd8l*_gcl_au*MjcwMTU4NjQ5LjE3Mzg2MDMyMTI.) ### RemoteTech Breakthrough Mitel's **Virtual Care Collaboration Service (VCCS)** was named **“Virtual Workspace Platform of the Year”** in the 5th Annual RemoteTech Breakthrough Awards conducted by RemoteTech Breakthrough. ​ [Read More](https://news.mitel.com/English/press-releases/press-release-details/2024/Mitels-Virtual-Care-Collaboration-Service-Wins-2024-Virtual-Workspace-Platform-of-The-Year-Award-From-RemoteTech-Breakthrough/default.aspx?_gl=1*j7wvc7*_gcl_au*MjcwMTU4NjQ5LjE3Mzg2MDMyMTI.) ### Frost & Sullivan Frost & Sullivan has recognized Mitel with their 2025 European Enabling Technology Leadership Award based on a recent evaluation of trends and advancements in the critical event management communications industry. Recently launched, **Mitel CEM** offers enhanced risk intelligence that helps organizations detect potential threats early, providing timely alerts and actionable insights. [Read More](https://news.mitel.com/English/press-releases/press-release-details/2025/Frost--Sullivan-Press-Release---Mitel-Applauded-by-Frost--Sullivan-for-Digitizing-Crisis-Management-to-Foster-Resilience-and-Enhance-Continuity-with-its-Robust-Critical-Event-Management-CEM-Solutions/default.aspx) ## Communications Designed For the Real World ### Security, Compliance, 
& Resilience by Design Protect critical operations with solutions built for regulatory rigor and uptime assurance, reinforced by global professional services that keep your environment secure and compliant. ### Modernize on 
Your Terms Adopt new user experiences and technologies at your pace. Maintain control over costs, security, and operational risk while evolving your communications strategy. ### Solutions Built for 
Your Industry Healthcare, manufacturing, government, hospitality—our open platform and proven integrations deliver workflows tailored to your sector’s compliance and performance demands. ### Full Workforce Support From desk-based teams to frontline staff and remote workers, Mitel ensures consistent, secure communication experiences across your entire workforce. ### AI with Purpose Capabilities powered and assisted by AI that drive value without unnecessary complexity. ### Global Reach, Local Expertise Serving users in 100+ countries with professional and managed services that combine worldwide scale with regional knowledge. ## Get Your Questions Answered - What makes Mitel’s communications portfolio different? Mitel delivers a foundation for voice, collaboration, and customer engagement that’s built for control, choice, and continuity. Whether cloud, on-premises, or hybrid, organizations can modernize at their own pace without sacrificing security, compliance, or performance. - Do I have to move to the cloud to modernize? No. Mitel supports on-premise, private cloud, public cloud, and hybrid deployments. You choose the approach that aligns with your infrastructure, compliance needs, and modernization timeline. We help you evolve without forced deadlines or operational risk. - What types of organizations use Mitel? Mitel supports industries that require reliability and compliance, including healthcare, manufacturing, government, hospitality, and multisite enterprises. Our open integrations and sector-specific workflows ensure performance for both everyday operations and mission-critical environments. - What devices does Mitel offer? From desk phones to DECT wireless devices, Mitel provides enterprise-grade hardware built for clarity, durability, and ease of use. Devices are designed for office workers, frontline teams, and specialized environments like healthcare and hospitality. - What services does Mitel provide beyond technology? Mitel delivers expert design, implementation, optimization, and ongoing support. Whether you’re managing a complex deployment or pursuing a full transformation, our professional and managed services help you turn communications into a strategic advantage.