## Benefits of MiCollab

### Unified Communications with Zero Fragmentation

Voice, video, chat, SMS, web conferencing, and team messaging operate from a single platform accessible via desk phone, softphone, web client, or mobile app. Users switch between communication modes without changing applications or losing context—eliminating the productivity drain of managing separate tools for each function.

### Preserve Voice Quality with Microsoft Teams Integration

Bi-directional presence synchronization articulates Teams status across platforms while business-quality telephony routes through Mitel infrastructure. Access corporate directories, personal contacts, and advanced call handling directly within Teams, without compromising call quality or losing enterprise voice features.

### Deployment Architecture That Matches Your Operational Reality

Deploy on-premises to support data sovereignty requirements, virtualized for infrastructure consolidation, or in public or private cloud for operational flexibility. The same collaboration experience works across MiVoice Business, MX-ONE, and other Mitel platforms—evolving with your infrastructure strategy rather than dictating it.

## Product Features

### For Distributed Workforces

Complete collaboration suite for organizations with mobile and remote employees requiring consistent access across devices.

**MiCollab Client (PC, Mac, iOS, Android)**

### For Microsoft Teams Environments

Telephony integration that adds business-quality voice to existing Teams deployments without replacing collaboration workflows.

**MiCollab for Microsoft Teams**

### For High-Volume Conferencing

Web conferencing with unlimited hosts and no per-event fees for organizations conducting frequent meetings across time zones.

**MiCollab Audio, Web & Video Conferencing**

## Key Features

### Multi-Modal Communication

- Scheduled and Ad-Hoc Conferencing

Launch web conferencing with screen sharing on demand or schedule meetings through Outlook calendar integration. Participants join via browser without client downloads.

- SMS Text Messaging

Send and receive SMS to internal and external contacts through an integrated SMS service provider. Participant management available to both end users and administrators.

- Message Broadcasting

Distribute one-to-one or one-to-many messages across the organization instantly. Text-to-speech capabilities convert written messages to voice announcements.

### Platform Integration

- Microsoft Teams Telephony

Route enterprise voice through Mitel infrastructure while users work within Microsoft Teams interface. Bi-directional presence ensures accurate availability status.

- Third-Party Video Integration

Connect with Zoom, RingCentral, and other video platforms directly from MiCollab interface. Calendar integration surfaces scheduled meetings regardless of platform.

- CRM and Vertical Applications

Integrate with Salesforce, Microsoft Dynamics, and industry-specific applications through standard APIs. Click-to-call and automatic activity logging reduce manual data entry.

### Administration and Management

- Single Admin Interface

Manage voice, and collaboration settings through one administrative console. Provision users without switching between management tools.

- Cross-Platform Consistency

Deploy identical collaboration capabilities across MiVoice Business, MX-ONE, and other supported platforms. Consistent features regardless of telephony infrastructure.

- Document Management

Store, share, and collaborate on documents within the platform. Version control and access permissions ensure teams work from current files.

## Analyst Report

## Aragon Research Names Mitel Intelligent Communications & Collaboration Leader 2025

Discover AI-powered, secure, and durable communication tools for frontline workers and learn how Mitel empowers deskless employees across industries.

Aragon Research recognizes Mitel as a Leader in Intelligent Unified Communications and Collaboration for enterprise-grade capabilities, hybrid deployment flexibility, and AI-powered collaboration tools.

[Download Report](/content/learn/resource-center/aragon-research-names-mitel-intelligent-communications-collaboration-leader-2025/index.html)

## MiCollab in Action

### The Van Mossel Groep

The Van Mossel Groep (VMG) is the premier automotive company in the Benelux region with over 70 years in the industry, more than 4,600 employees, and 300 branches. VMG owns various dealerships representing nearly all major car brands and has many damage repair and leasing companies under its purview.

[Read more](/content/learn/case-studies/vmag/index.html)

### Heilig Hart Hospital

Heilig Hart Hospital is a general hospital in Mol, Belgium, with 183 accredited beds, a large day hospital, and extensive consultation services. With around 10,000 inpatients and over 23,000 hospital patients per day every year, Heilig Hart’s approximate 750 employees, 100 doctors, and 30 volunteers work to provide patients with both basic services and highly specialized medicine. The hospital also collaborates with regional partners, including primary care providers, nursing homes, and university centers, and is a part of the Kempen Hospital Network.

[Read more](/content/learn/case-studies/customer-spotlight-heilig-hart-hospital/index.html)

### Lenkerhof Hotel and Gourmet Spa Resort

The five-star Lenkerhof Hotel and Gourmet Spa Resort in Simmental, Switzerland offers its discerning guests excellent service and personal care to the tiniest detail. To achieve that distinction, employees of one of Switzerland’s most established luxury hotels must be able to rely on a top-class telecommunications system operating around the clock.

[Read more](/content/learn/case-studies/lenkerhof-hotel/index.html)

## Awards

## Services for Your Wireless Communication Strategy

Mitel Services help plan, deploy, and support wireless solutions built around your operational needs.

- **Consulting:** Strategic guidance for mobility and safety requirements
- **Deployment:** Efficient setup and integration with the communication ecosystem
- **Support:** Ongoing updates and optimization for reliable performance

[Discover Mitel Services](/content/services/index.html)

## Deployment Comparison

| Features | On-Premise | Private Cloud | Public Cloud |
| --- | --- | --- | --- |
| Voice Integration |  |  |  |
| Video Conference Launch |  |  |  |
| Microsoft Teams Integration |  |  |  |
| Mobile Apps (iOS/Android) |  |  |  |
| SMS Messaging |  |  |  |
| Data Sovereignty Control | Full | Partial | Limited |
| Infrastructure Management | Customer | Shared | Mitel |
| Unlimited Conferencing |  |  |  |

## MiCollab Frequently Asked Questions

- How does MiCollab integrate with Microsoft Teams?

MiCollab connects directly with Microsoft Teams to provide bi-directional presence synchronization, corporate directory access, and business-quality telephony. Users can make and receive calls through Mitel infrastructure while working entirely within the Teams interface.

- What deployment options are available?

MiCollab supports on-premise, virtualized, public cloud, and private cloud deployments. Organizations can choose architecture based on data sovereignty requirements, existing infrastructure investments, or operational preferences.

- Does unlimited conferencing really mean unlimited?

Yes. MiCollab includes unlimited conferencing hosts without per-seat licenses for conference organizers and no special event fees. Organizations conducting high volumes of web conferences avoid cost escalation.

- Which Mitel platforms support MiCollab?

MiCollab integrates with MiVoice Business, MiVoice MX-ONE, MiVoice Office, and MiVoice Connect platforms. This enables consistent collaboration capabilities across different Mitel telephony deployments.

- Can external participants join conferences without software installation?

Web conferencing participants can join through a browser without client downloads. This reduces friction for customers, partners, and other external attendees.