Mitel and Zoom Workplace

Where AI Productivity and Proven Reliability Power Stronger Connections

Too often, separate apps for calls, meetings, and chat create fragmentation and complexity. Mitel and Zoom Workplace bring those worlds together, combining a resilient, secure communications backbone with AI-driven collaboration. You get the flexibility to support both cloud and on-premises needs, while teams gain a unified experience that keeps them connected everywhere.

Benefits of Mitel and Zoom Workplace

AI-Driven Productivity

Zoom AI Companion integrates directly into every call, meeting, and chat to summarize discussions, surface action items, and simplify daily workflows. Work gets faster, clearer, and more focused.

Proven Reliability

Mitel’s trusted infrastructure keeps critical operations running, safeguards customer interactions, and supports uninterrupted workflows under stress—from routine team calls to mission-critical operations.

Seamless Hybrid Flexibility

Run communications your way—cloud, on-premises, or hybrid. Powered by Mitel’s Common Communication Framework, the solution extends seamlessly across endpoints to reduce admin workload and IT complexity.

Why Mitel and Zoom Workplace?

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Healthcare Compliance

Meet strict privacy and patient-data requirements with secure on-premises control while enabling agile cloud collaboration for care teams.

Public Sector Readiness

Address policy, compliance, and regulatory standards with flexible deployment models that balance security with workforce agility.

Financial Services Assurance

Support fraud prevention, loan processing, and regulatory oversight with resilient, compliance-ready communications that can scale securely across hybrid environments.

Key Features

Resilient Communications

  • Unified Experience
    Combine Mitel’s enterprise-grade unified communication capabilities with Zoom Workplace for a consistent experience.

  • Reliable Quality
    Enjoy dependable call performance across desk phones, softphones, and mobile devices.

  • Embedded Integration
    Use Zoom Phone with Mitel PBX natively, no add-ons or plug-ins required, reducing complexity for IT teams while ensuring a robust user experience.

Flexible Deployment Options

  • Protect Your Investments
    Extend the value of existing Mitel infrastructure while adopting Zoom’s cloud.

  • Smooth Migration
    Transition at your own pace without disrupting operations.

  • Scalable Architecture
    Expand to support enterprise growth and global teams.

Enhanced Collaboration & Security

  • Confident Collaboration
    Protect voice and video communications with compliance-ready safeguards.

  • Collaboration Features
    Enable richer teamwork with chat, conferencing, and content sharing.

  • Optimized IT Management
    Streamline administration with centralized tools and reduced support load.

The Mitel & Zoom Advantage: Powering the Future of Enterprise Communications

Mitel and Zoom are shaping the future of enterprise communications. Explore the hybrid strategies, AI innovations, and customer experience insights driving real business impact.

Services for Your Mitel and Zoom Workplace Integration

Mitel Services help design, implement, and optimize CX solutions aligned to your business and customer engagement goals.

  • Consulting: Strategic guidance for hybrid deployments, compliance, and scalability requirements.
  • Deployment: Efficient setup and integration across Zoom Workplace and Mitel platforms for robust collaboration.
  • Support: Ongoing updates, optimization, and enhancements to ensure reliable performance.

Your questions about Mitel and Zoom Workplace, answered

  • What is Zoom Workplace with Mitel integration?
    Zoom Workplace with Mitel integration is a hybrid communications solution that combines Zoom’s AI-powered collaboration tools with Mitel’s enterprise telephony systems, including OpenScape Voice, OpenScape 4000, and MiVoice Business.

  • How does Zoom Workplace connect to Mitel’s phone system?
    Zoom Phone acts as a SIP softphone and connects to your Mitel PBX through an SBC (OpenScape OBS or Mitel Boarder Gateway). Mitel’s CloudLink platform handles authentication and provisioning, enabling seamless hybrid integration between Zoom Workplace and Mitel telephony infrastructure.

  • Which Mitel systems are supported in the Zoom Workplace integration?
    Mitel will provide Zoom integrations across our flagship platforms including OpenScape Voice, OpenScape 4000, MiVoice Business, MiVoice 5000, and MiVoice MX-ONE.

  • What are the benefits of combining Mitel telephony with Zoom Workplace?
    Organizations benefit from a unified user interface for meetings, chat, and calls, while maintaining control, reliability, and compliance within their Mitel PBX environment. It’s ideal for hybrid cloud deployments.

  • Do I need to replace my Mitel phone system to use Zoom Workplace?
    No. This integration allows you to keep your existing Mitel PBX while layering Zoom Workplace’s collaboration and AI features on top—no rip-and-replace required.

  • What features are available in Zoom Workplace with Mitel?
    Users get full access to Zoom meetings, team chat, whiteboards, workspace reservation, video messaging, voicemail, call history, presence sync, and call escalation—all from within the Zoom Workplace interface.

  • Is AI included in Zoom Workplace with Mitel?
    Yes. Zoom’s AI Companion is included with eligible plans at no extra cost and provides meeting summaries, chat prioritization, smart replies, and productivity insights.

  • Can I escalate a voice call into a Zoom Meeting?
    Yes. Calls made through Mitel’s PBX can be seamlessly escalated into a Zoom Meeting directly from the Zoom Phone tab.

  • Is this solution suitable for enterprises in regulated industries?
    Yes. Mitel’s infrastructure provides enterprise-grade security, control, and compliance—making it well-suited for finance, healthcare, government, and other regulated sectors.

  • Can I use this hybrid solution for a gradual migration to the cloud?
    Absolutely. This hybrid architecture is designed for progressive cloud adoption, letting you introduce AI and collaboration tools without a full telephony migration.