# Ennovatech Hotlync Hospitality Solution

## Ennovatech

[Get the app](/content/solutions/business-need/apps-integrations-gallery/ennovatech-hotlync-hospitality-solution#getapp/index.html)

### **App Overview**

Collaborate with employees, streamline operations, and deliver outstanding guest experiences with Ennovatech’s suite of smart automation tools. It significantly enhances your guests’ stay by handling requests as they arise! Hotlync integrates several intuitive guest communication and request tracking tools to help you do what you do the best. Coupled with Mitel’s UC Communication solutions, it delivers incredible guest experiences that exceed expectations.

## Benefits of Hotlync Hospitality Solution

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### Advanced Admin Call Tracking

Track all inbound and outbound admin calls (Business and Personal), based on usage, costs and duration, and coordinate department wise approvals to manage admin call costs and call closures.

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### Convenient Rate Management

Get zone based, configurable rate structures with carrier charges, hotel charges and tax configuration for easy management and accurate billing for guest phone usage.

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### Simplified Scheduling of Batched Reports

Create and export PDF and Excel versions of automated audit reports based on intelligent analysis of PMS audit report for telephone and minibar revenue.

## Features

- Bulk Alarms for Response Teams
- Comprehensive Staff Interface
- Dynamic Job Role Allocation
- Auto Wake-up Calls
- Guest Request Management
- User Friendly Mobile App Interface
- Universal Portal
- Guest Recovery Tracking

- Centralized Dashboard
- De-escalation by Departments
- Inter-Department Briefing Capabilities
- Incident Reporting
- Workorder Management for Maintenance
- Lost and Found tracking and incident management
- Mini-Bar and Housekeeping functionality

#### **Compatibility & System Requirements**

| **Partner Version** | **Mitel Product** | **Mitel Version** | **Technical Documents** |
| --- | --- | --- | --- |
| Hotlync Release 3.02 | MiVoice Business/Flex | 9.3 | [HO4655](/content/-/media/mitel/app-integrations/technical-documents/technical-configuration-notes-for-ennovatech-hospitality-with-mivb---ho4655.pdf) |

#### **Certification**

Compatible: The 3rd party solution or service is globally interoperable with Mitel Products and is eligible for Mitel MSA Support.

#### **How to Get**

Please contact Ennovatech at [www.ennovatech.com](https://www.ennovatech.com/)

#### **Support**

Application support: Please contact Ennovatech at [www.ennovatech.com](https://www.ennovatech.com/)

Integration support: Please contact your Mitel Channel Partner/Reseller

#### **About Ennovatech**

Ennovatech Solutions is a hospitality software solutions provider integrating the best of industry leading communication technologies, smart automation, analytics and integration to simplify operations and boost efficiency for hotel staff across departments.

Website: [www.ennovatech.com](http://www.ennovatech.com/)