# Open IQ Workforce Optimization

## OpenIQ

[Get the app](/content/solutions/business-need/apps-integrations-gallery/openiq-workforce-management#getapp/index.html)

### **App Overview**

Open IQ Workforce Optimization provides best-in-class Compliance Recording, easy-to-use Quality Assurance, a Customer Experience module, and Practical Analytics. It offers advanced features such as transcription, keyword analysis, and word search.

## Benefits of  Open IQ Workforce Optimization

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### Streamlined Call Recording Solutions for Compliance, Quality Assurance, and Dispute Resolution

Unified Recording offers comprehensive call recording solutions with industry-leading features, user-friendly installation, impressive indexing, encryption, and web-based playback for organizations seeking compliance, quality assurance, and dispute resolution capabilities.

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### Revolutionize Your Contact Center Quality Assurance with OpenIQ QA

OpenIQ Mentor offers an innovative and user-friendly Quality Assurance (QA) platform designed for contact centers, enabling quick configuration of Quality Frameworks and scoring matrices through a drag-and-drop interface, with flexible scheduling options, on-the-spot agent evaluations, multi-channel capabilities, and integration with CX survey results for comprehensive QA assessment, including automatic evaluation of Customer Experience metrics like Net Promoter Score (NPS).

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### Elevate Agent Performance and Insights with OpenIQ Agent Cogo Analytics AI

OpenIQ Agent Cogo streamlines operations by reducing wasted time for supervisors, identifying real-time issues, lowering compliance risks, and accelerating agent quality improvement.

## Features

- Complience Recording
- High Availability
- Multi-Tenanting
- AES-256 Encryption
- STOP/STAR Call Recording
- Quality Assurance
- Customer Experience via IVR / SMS

- AI Call Translation
- AI Sentiment Analysis
- AI Pacing
- AI Automatic QA
- Import historical call recoring from MiVCR
- Fully Compatible for Mitel Products

#### **Compatibility & System Requirements**

| **Partner Version** | **Mitel Product** | **Mitel Version** | **Technical Documents** |
| --- | --- | --- | --- |
| OIQ 5.0+ | MiVoice Business | 8.0 SP3 PR1,9.1-9.4,10.0SP1 | Installation-OMSRE-1.2 |
| OIQ 5.0+ | MBG | 10.x - 11.5.x | Installation-OMSRE-1.2 |
| OIQ 5.0+ | Micollab | 8.0.1-9.7.x | Installation-OMSRE-1.2 |

#### **Certification**

Compatible: The 3rd party solution or service is globally interoperable with Mitel Products and is eligible for Mitel MSA Support.

#### **How to Get**

Please contact your Mitel Channel Partner/Reseller

#### **Key Resources**

[OpenIQ – AgentCogo](/content/-/media/mitel/app-integrations/technical-documents/ur-agentcogo-v5.pdf)

[OpenIQ – Customer Experience](/content/-/media/mitel/app-integrations/technical-documents/ur-customer-experiance-v5.pdf)

[OpenIQ – QA](/content/-/media/mitel/app-integrations/technical-documents/ur-qa-v5.pdf)

[Unified Recording – Call Recording](/content/-/media/mitel/app-integrations/technical-documents/ur-call-recording-v5.pdf)

#### **Support**

Application support: Please email [support@openiq.com.au](mailto:support@openiq.com.au)

Integration support: Please email [support@openiq.com.au](mailto:support@openiq.com.au)

#### **About OpenIQ**

Founded in 2011, OpenIQ has forged partnerships with some of the world's most renowned brands to craft a world-class workforce optimization product. Our products boast features typically reserved for premium offerings, setting new standards in the industry.

Our unwavering dedication to customer support extends to providing market-leading assistance and support to our valued partners, ensuring they have the resources and assistance they need to succeed.

Phone:+61(0)281883944

Email:info@openiq.com.au

Website: [www.openiq.com.au/](http://www.openiq.com.au/)