Talkative
Talkative
App Overview
Easily connect with customers on their favorite digital channels - but keep the Mitel Omnichannel workflows and reporting.
From enhanced AI chatbots to social media, SMS/MMS, WhatsApp, and video, Talkative fits seamlessly within your Mitel environment. All interactions take place in a single browser tab, with blended workloads, unified routing, and consolidated reporting. And with tools like AI agent assist, contextual customer insights, automatic translation, message preview, and more, your call centre agents can greet and serve customers fast - whatever the channel.
Benefits of Talkative
Elevate Customer Experience
Easily deploy chat, chatbots, video, cobrowse, SMS, social media and more to engage customers on their channel of choice
Automation, without the complexity and cost
Easily build out chatbot flows to answer FAQs, deflect contact and free up agent time while NLP & AI provide suggested responses to your agents.
Unified Workspace
Omnichannel routing of Talkative interactions enables a single workspace for agents, and a single set of reports for supervisors.
Features
- Chatbot
- Advanced web chat with real time translation
- Visual chatbot builder
- LLM-powered agent assist
- Cobrowse
- Video Chat
- Inbound & Outbound SMS/MMS
- WhatsApp, Facebook Messenger
- No-code widget builder
- Proactive nudges to engage website visitors
- CSAT surveys
- Salesforce integration
- OpenAI interaction summaries
Compatibility & System Requirements
| Partner Version | Mitel Product | Mitel Version | Technical Documents |
|---|---|---|---|
| MiCC Business | 9.0 or higher | ||
| MiCC Enterprise | 9.0 or higher |
Certification
Compatible: The 3rd party solution or service is globally interoperable with Mitel Products and is eligible for Mitel MSA Support.
How to Get
Please contact your Mitel Channel Partner/Reseller or visit https://gettalkative.com/integrations/mitel
Support
Application support: Please contact Talkative https://gettalkative.com/integrations/mitel
Integration support: Please contact your Mitel Channel Partner/Reseller
About Talkative
With experience deploying best-in-class engagement channels for organizations globally, Talkative is a proud MSA developer partner specializing in connecting digital journeys with contact centres.