# Talkative

## Talkative

[Get the app](/content/solutions/business-need/apps-integrations-gallery/talkative#getapp/index.html)

### **App Overview**

Easily connect with customers on their favorite digital channels - but keep the Mitel Omnichannel workflows and reporting.

From enhanced AI chatbots to social media, SMS/MMS, WhatsApp, and video, Talkative fits seamlessly within your Mitel environment. All interactions take place in a single browser tab, with blended workloads, unified routing, and consolidated reporting. And with tools like AI agent assist, contextual customer insights, automatic translation, message preview, and more, your call centre agents can greet and serve customers fast - whatever the channel.

## Benefits of Talkative

### Elevate Customer Experience

Easily deploy chat, chatbots, video, cobrowse, SMS, social media and more to engage customers on their channel of choice

### Automation, without the complexity and cost

Easily build out chatbot flows to answer FAQs, deflect contact and free up agent time while NLP & AI provide suggested responses to your agents.

### Unified Workspace

Omnichannel routing of Talkative interactions enables a single workspace for agents, and a single set of reports for supervisors.

## Features

- Chatbot
- Advanced web chat with real time translation
- Visual chatbot builder
- LLM-powered agent assist
- Cobrowse
- Video Chat
- Inbound & Outbound SMS/MMS
- WhatsApp, Facebook Messenger
- No-code widget builder
- Proactive nudges to engage website visitors
- CSAT surveys
- Salesforce integration
- OpenAI interaction summaries

#### **Compatibility & System Requirements**

| **Partner Version** | **Mitel Product** | **Mitel Version** | **Technical Documents** |
| --- | --- | --- | --- |
|  | MiCC Business | 9.0 or higher |  |
|  | MiCC Enterprise | 9.0 or higher |  |

#### **Certification**

Compatible: The 3rd party solution or service is globally interoperable with Mitel Products and is eligible for Mitel MSA Support.

#### **How to Get**

Please contact your Mitel Channel Partner/Reseller or visit [https://gettalkative.com/integrations/mitel](https://gettalkative.com/integrations/mitel)

#### **Support**

Application support: Please contact Talkative [https://gettalkative.com/integrations/mitel](https://gettalkative.com/integrations/mitel)

Integration support: Please contact your Mitel Channel Partner/Reseller

#### **About Talkative**

With experience deploying best-in-class engagement channels for organizations globally, Talkative is a proud MSA developer partner specializing in connecting digital journeys with contact centres.

Website: [https://gettalkative.com/integrations/mitel](https://gettalkative.com/integrations/mitel)